SHIPPING INFORMATION

We offer free shipping on all orders over A$50 to Australia and New Zealand, shipping from our Sydney warehouse.

For orders under A$50, a flat rate shipping fee of A$5 applies for Australia and A$10 for New Zealand.

Australian orders are shipped via Auspost Express with Authority to Leave, requiring no signature. If it's unsafe to leave your item, it will be redirected to your local post office.

New Zealand orders are shipped with DHL Post/Ecommerce and are then transferred to Aramex for final delivery.

Standard Estimated Delivery Times

Australia: 1-3 business days
New Zealand: 6-10 business days

Estimated Cut-off Times for Christmas 2024

NSW, QLD, VIC, SA, ACT (Metro): 1:00PM Friday 20 December
NT, TAS, WA (Metro): 1:00PM Thursday 19 December
Regional areas: +1 day
Norfolk, Lord Howe, Christmas/Cocos Islands: 1:00PM Thursday 12 December

Looking to ship to United States? Visit our US website here
Looking to ship to Rest of World? Visit our International website here

CUSTOMS AND IMPORT DUTIES

Any orders shipped to New Zealand over AU$900 (approx. NZ$1000) will be charged customs and import duties.

HAS MY ORDER BEEN SHIPPED YET?

Once your order is dispatched from our warehouse, you will receive an email from Le Specs confirming that your order is on its way & provide you will the tracking information.

HOW CAN I TRACK MY ORDER?

All orders are tracked by the delivery carrier. When your order has left the Le Specs Distribution Centre you will receive an email advising carrier tracking information.

In the unlikely event that you have any problems with your order please visit our Contact Us page.

CAN I CHANGE MY DELIVERY ADDRESS? 

Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier.

WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?

Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.

I HAVEN'T RECEIVED MY ORDER?

If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #AU12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.