Have a question? We might have already answered it below.
FREQUENTLY ASKED Q'S
SHIPPING & RETURNS
How long will it take for my order to arrive?
Orders are dispatched within 24 hours during business hours (Monday-Friday, not including public holidays).
Your order is expected to be delivered within 1-2 Business Days for Australia and 3-5 Business Days for NZ.
If your order has not arrived within a reasonable time, please contact our Customer Care team.
How do I return an item?
If you would like to return your product, please follow the instructions in our returns process.
Refunds will be processed:
Within 24-48 hours of receipt where possible
Via the payment method you made the original purchase:
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be visible in your PayPal balance immediately
- Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
How much does shipping cost?
Shipping is calculated at checkout. As a guide, please see the costs and times below;
Australia - Metro 1-2 days, FREE over AUD$50, otherwise AUD$5
Australia - Rural 2-3 days, FREE over AUD$50, otherwise AUD$5
New Zealand 3-5 days, FREE over AUD$50, otherwise NZD$10
USA/Canada 10-20 days, FREE over USD$50, otherwise USD$18
Rest of the World 10-20 days, FREE over USD$50, otherwise USD$18
Do you ship internationally?
We’re super excited to hear that we have some international fans out there! Yes we do ship internationally. You might be on our Australian site by mistake - easy fix! Head to the top right of the website and switch to our Global site.
I'm missing a product from my order or I have received something different to what I ordered, what do I do?
Well that's embarrassing, our apologies! Unfortunately, these things happen. Please Contact Us and we will get this sorted for you!
What do I do if I receive a faulty item in my order?
If you’ve experienced a fault with your item, please Contact Us so we can help resolve this for you.
You can help us resolve this for you faster by providing us with a couple of photos showing the defect/fault with your initial inquiry.
What do I do if the Gift Card I bought hasn't arrived?
All of our gift cards are online e-gift cards only. Please check your email for your voucher or contact us if you need it to be re-issued.
Where is my order confirmation?
If you have not received an order confirmation email within a few minutes of placing your order, please check your junk email or spam inbox. You may have supplied an incorrect email address or there may be a technical hitch. Please let us know urgently by contacting Customer Care and we will run to fix things up as quickly as possible.
Can I make a change to an existing order?
Any changes are possible whilst you are still browsing. Go to your shopping cart and simply select ‘remove’ next to an item you no longer want. If you have already placed an order, no need to panic - orders can be changed prior to dispatch, but for a small period of time only. Please contact Customer Care urgently.
Please note; during public holidays, our office is closed. All orders will be dispatched the following business day and inquiries will be attended to after this period as priority. We appreciate your patience during this time.
A frame I love is out of stock, help! It's a fashion emergency!
Popular items can sell out quickly. Feel free to contact the Customer Care Team (they may be able to perform a stock miracle!) or sign up to be notified for restocks.
PRODUCT & STOCK
How can I purchase a gift voucher?
Can’t think of something to get the person who has everything? We've got you covered! We offer convenient E-gift cards online at Le Specs.
Our E-gift cards can be purchased 24/7 via our website. Simply click here to get started with your purchase.
Once the purchase has been processed you will receive an order confirmation email with your gift card details. Please note that this can take up to 24 hours from the time of purchase. If you can't locate it, check your junk and spam folders for the email. If you're still out of luck reach out to our friendly Customer Service team and they will help you out.
Why have I received an email saying the item I've ordered is out of stock?
Since we keep our product assortment fresh and up to date, it is a rare occurrence you will purchase something that we do not physically have. However, these things can happen especially when demand and foot traffic on our site is high. If a discrepancy affects your order, our customer care team will be the first to reach out to you with a solution.
How can I search to find products on the website?
Know the name of the frames you are looking for? Easy! Select the search magnify tool in the top right of our website. If you don't know the name but have a picture, feel free to send it through to our Customer Care team. We love seeing where you have spotted Le Specs!
Are Le Specs sunglasses suitable for prescription?
Le Specs handmade and optical ranges are perfect for prescription. All other ranges are not suitable. Should you have questions about specific styles, please contact Customer Care.
What is Le Specs Handmade RX range?
Le Specs Handmade offer frames for both men and women, the extensive selection of looks and sizes are crafted using bespoke materials and details, and can all be fitted with prescription sunglass lenses.
What is Le Specs Luxe range?
Le Specs Luxe offers luxurious frames for both men and women; modern silhouettes created in limited runs and editions of each style.
What is Le Specs Le Sustain range?
Driven by a desire to make eyewear more sustainable, the Le Sustain collection is committed to implementing meaningful and sustainable business practices that reduce environmental impact across every aspect of production, packaging and supply chain. Every material is carefully selected and vetted to minimise environmental impact, promoting industry & consumers to reduce, recycle and reuse.
What is Le Specs Alternate Fit range?
Le Specs Alternate Fit offer frames for both men and women, that have been specially designed for a diversity of face shapes, suiting those with low nose-bridges, high cheekbones and wider faces.
What is Le Specs optical range and can I have my prescription added?
Le Specs optical frames are crafted with the combination of handwork and the state-of the art machinery, using exceptional technical expertise to ensure each pair exceeds all quality expectations. Offering frames for both men and women, the extensive selection of looks and sizes are crafted using bespoke materials and details.
STILL HAVE A QUESTION?
Our Customer Care team is available by email or phone between 8am to 5pm AEST
Monday-Friday (excludes public holidays).
Do you offer discounts on first time orders?
Yes! When you sign up with Le Specs we will send you a 10% off welcome discount that can be used on all Le Specs full price styles.
If you have not received your welcome email, please Contact Us and we can take a look into it for you.
My discount did not apply, what do I do?
If you have added your discount at check out above the confirm & pay button and the discount did not apply, please check there are no error messages. If you are receiving a message that the discount is not valid, then the items in your cart may not be eligible for the discount. For welcome discounts, these do not apply on sale or discounted products. Multiple discounts cannot be used in conjunction with each other.
How do I apply my promotional discount?
All promotional codes are entered in the ‘Discount Code’ box at Checkout above the Confirm & Pay button. Please note that promotional codes can be used once only and cannot be combined with any other discount or promotional offer.
ACCOUNTS AND FURTHER INFORMATION
Do I need to set up an account to place an order?
No, but by setting up an account, you become a Le Specs VIP member. You will also be added to our email list for exclusive updates in the future.
I have forgotten my password to my account
To reset your password, go to http://lespecs.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://lespecs.com/account/login
How can I provide feedback about a product?
We love hearing from our happy customers and sharing the positive feedback with our team. To help spread the word, you can leave a review on the individual product page that you have purchased. Sharing your experience about sizing, fit, material etc. will help other shoppers decide whether a style is right for them and help us know what we are doing right!
Have feedback about a product that didn’t meet expectations?
We want to hear it! When you initiate your return with our customer care team, make sure you provide details on why you’re returning it.