Have a question? We might have already answered it below.
DELIVERY WITHIN AUSTRALIA
We offer free delivery on all overs over AUD$50 within Australia and NZ.
For all orders under AUD$50 we charge AUD$5 to post within Australia & AUD$10 to NZ.
Orders are dispatched within 24 hours, during business hours (Monday – Friday & not including public holidays)
Your order is expected to be delivered within 1 – 2 business days for Australia and 3 – 5 business days for NZ.
The delivery time may vary dependant on location, carrier and public holidays.
- Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received
- Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes
WILL I HAVE TO SIGN FOR MY ORDER?
A signature is required for all Australian deliveries.
To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained.
If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
HAS MY ORDER BEEN SHIPPED YET?
Once your order is dispatched from our warehouse, you will receive an email from Le Specs confirming that your order is on its way & provide you will the tracking information.
HOW CAN I TRACK MY ORDER?
All orders are tracked by the delivery carrier. When your order has left the Le Specs Distribution Centre you will receive an email advising carrier tracking information.
In the unlikely event that you have any problems with your order please visit our Contact Us page.
WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?
Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.
CAN I CHANGE MY DELIVERY ADDRESS?
Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you. Please visit our Contact Us page to notify of the change as soon as possible.
I HAVEN'T RECEIVED MY ORDER?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, please visit our Contact page with your order number (eg. #AU1234) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.