Have a question? We might have already answered it below.

SHIPPING INFORMATION

RECEIVE YOUR ORDER IN TIME FOR CHRISTMAS

Live in Australia and need to receive your order in time for Christmas? Make sure to order before the below dates!

NSW - 19th December
VIC / ACT / QLD / SA / TAS - 16th December
WA - 15th December
NT - 9th December

DELIVERY WITHIN AUSTRALIA AND NEW ZEALAND

We offer free shipping on all overs over AUD$50 within Australia and New Zealand.

For all orders under AUD$50, a flat rate of AUD$5 for Australia & AUD$10 for New Zealand will apply for postage.

All orders within Australia are shipped with Express Australia Post.

All orders to New Zealand are shipped with DHL post and then transferred over to Aramex within New Zealand.

Orders are dispatched within 24 hours, during business hours (Monday – Friday, not including public holidays).

All orders are shipped from our Head Office warehouse in Sydney, Australia. Please see below list for expected delivery dates.

Australia: 1-3 business days
New Zealand: 6-10 business days

Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

The delivery time may vary dependant on location, carrier and public holidays.

Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

CUSTOMS AND IMPORT DUTIES

Any orders shipped to New Zealand over AU$900 (approx. NZ$1000) will be charged customs and import duties.

WILL I HAVE TO SIGN FOR MY ORDER?

A signature is required for all Australian deliveries.

To assist with fast delivery, we recommend that you use a delivery address where a signature can be obtained.

If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).

HAS MY ORDER BEEN SHIPPED YET?

Once your order is dispatched from our warehouse, you will receive an email from Le Specs confirming that your order is on its way & provide you will the tracking information.

HOW CAN I TRACK MY ORDER?

All orders are tracked by the delivery carrier. When your order has left the Le Specs Distribution Centre you will receive an email advising carrier tracking information.

In the unlikely event that you have any problems with your order please visit our Contact Us page.

CAN I CHANGE MY DELIVERY ADDRESS? 

Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier.

WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?

Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.

I HAVEN'T RECEIVED MY ORDER?

If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #AU12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.